To fix the black screen issue on Amazon Prime, try lowering the video resolution, restarting the app, updating software and drivers, troubleshooting HDMI connections, or downloading content with CleverGet.
Introduction:
Having your computer monitor go black while streaming Amazon Prime can be very frustrating, especially when you’re in the middle of a good show or movie. This issue can occur for various reasons, such as software glitches, outdated drivers, or hardware problems.
In this guide, we’ll explore simple and effective solutions to help you fix this issue. We’ll also introduce you to CleverGet, a handy tool that allows you to download Amazon Prime videos for offline viewing, so you can avoid these interruptions altogether.
Fixes to Amazon Prime Video Black Screen with/without Sound:
Lower the Video Resolution
Sometimes, the video resolution may be too high for your computer to handle, especially if your system is not very powerful. High resolutions require more processing power and can cause your monitor to go black if your system is struggling.
To fix this, try lowering the video resolution in Amazon Prime Video settings. For example, if you’re streaming in 1080p, try switching to 720p. This simple adjustment can reduce the load on your computer and prevent the screen from going black.
Restart or Reinstall Amazon Prime Video
A quick restart can solve many technical problems, and it might just work for your black screen issue. Close the Amazon Prime Video app or browser tab, then restart your computer. After rebooting, open Amazon Prime Video again and see if the problem is resolved.
If the issue persists, consider reinstalling the Amazon Prime Video app. Reinstallation ensures that all files are correctly installed and up-to-date, which can fix glitches and bugs causing the black screen.
Update and Relaunch Your Browser
If you’re streaming Amazon Prime Video in a web browser, an outdated browser could be the culprit. Streaming services like Amazon Prime frequently update their platforms, which may not work well with older versions of web browsers.
To fix this, check if your browser has any updates available. If it does, install the updates and then relaunch the browser. This will often resolve compatibility issues that cause your monitor to go black while streaming.
Troubleshoot HDMI Connection
If you’re using an HDMI cable to connect your computer to an external monitor or TV, the issue might be related to the cable or port. A loose or faulty HDMI connection can cause the monitor to go black. First, make sure the HDMI cable is securely plugged into both your computer and the monitor.
If the problem continues, try using a different HDMI cable or plugging it into a different HDMI port on your monitor or TV. This straightforward troubleshooting procedure frequently fixes the problem.
Clear Prime Video Viewing History
Your Amazon Prime Video viewing history can sometimes get overloaded with data, which might interfere with the smooth playback of videos. Clearing this history can help free up resources and fix the black screen problem.
To do this, go to your Amazon Prime Video settings and look for the option to clear your viewing history. After clearing it, try streaming a video again to see if the problem is solved.
Update Software and Drivers
Outdated software, including your computer’s operating system, web browser, and the Amazon Prime Video app, can lead to performance issues like a black screen during streaming. Verify that all of your software is current.
Additionally, outdated graphics drivers can cause display problems. To update your drivers, go to your computer’s Device Manager, find your graphics driver, and check for updates. Installing the latest driver can often fix display issues and improve overall performance.
Uninstall and Reinstall the Graphics Driver
If updating the graphics driver doesn’t fix the issue, you might need to uninstall and then reinstall it. Sometimes, the graphics driver can become corrupted, leading to display issues like a black screen. To do this, open the Device Manager on your computer, locate the graphics driver under the “Display adapters” section, right-click on it, and select “Uninstall.”
After uninstalling, restart your computer, and Windows will automatically reinstall the driver. This process can resolve any driver-related issues that might be causing your monitor to go black.
Also Read: Can Monitors Record At Higher Resolutions Than 4k – Complete Guide!
Download Amazon Content to Avoid the Issue – CleverGet:
If you’re tired of dealing with a black screen while streaming, another option is to download Amazon Prime videos for offline viewing. This way, you can watch your favorite shows and movies without any interruptions. CleverGet is a software tool that allows you to download Amazon Prime Video content directly to your computer. Here’s how to use it:
Step 1: Install CleverGet and Set Output Directory
Installing CleverGet on your PC should come first. Once installed, open the program and set the output directory, which is where your downloaded videos will be saved. Make sure there’s enough space on your hard drive to store the videos.
Step 2: Search The Video on Amazon
Within CleverGet, use the built-in search function to find the Amazon Prime Video content you want to download. You can search by title, actor, or other keywords to find your desired video.
Step 3: Download Your Target Video
Once you’ve found the video you want, click the download button. CleverGet will start downloading the video to your specified output directory. The download time will vary depending on the length of the video and your internet speed.
Step 4: Check Downloaded Video
After the download is complete, go to the output directory to find your video. You can now watch it offline without worrying about your monitor going black. This is a great solution if you frequently experience streaming issues, as it allows you to enjoy uninterrupted playback.
FAQ’s:
1. Why does my monitor go black while streaming Amazon Prime?
Your monitor may go black due to high video resolution, outdated software, corrupt graphics drivers, or faulty HDMI connections. Simple adjustments or updates can resolve the issue.
2. How can I fix the black screen issue when using Amazon Prime?
Try lowering the video resolution, restarting or reinstalling the app, updating your browser and drivers, troubleshooting HDMI connections, or clearing your Prime Video viewing history.
3. Can outdated software cause my monitor to go black on Amazon Prime?
Yes, outdated software, including your operating system, browser, or the Amazon Prime app, can cause performance issues, including screen blackouts during streaming. Regular updates can prevent this problem.
4. How do I troubleshoot HDMI connection problems causing blackouts?
Verify that the HDMI cable is securely fastened. If the issue persists, try using a different HDMI cable or port to rule out hardware-related issues causing the blackouts.
5. What is CleverGet, and how can it help with black screen issues?
CleverGet is a software tool that allows you to download Amazon Prime videos for offline viewing, helping you avoid blackouts by eliminating the need for streaming during playback.
Conclusion:
Experiencing a black screen while streaming Amazon Prime can be disruptive, but with the right troubleshooting steps, you can easily fix this issue. By adjusting video settings, updating software and drivers, and ensuring secure HDMI connections, you can enjoy uninterrupted streaming. Additionally, using CleverGet to download content for offline viewing offers a reliable solution, ensuring smooth playback without the risk of screen blackouts. These simple fixes can enhance your viewing experience.
